Return Policy

Return Policy

At Shoelayers, we are committed to ensuring that our customers are completely satisfied with their purchases. If for any reason you are not satisfied, our return policy is designed to be simple and customer-friendly.

Return Period

  • Standard Returns: Products can be returned within 30 days of the delivery date.
  • Holiday Period: For purchases made during the holiday season (November 15th to December 31st), the return period is extended to 45 days.

Condition of Returned Items

Items must be unworn, in their original condition, and in the original packaging.
For hygienic reasons, we cannot accept returns of items that have been worn beyond trying them on for fit and sizing.

Return Process

  • Initiate a Return: To start the return process, please visit our return page or visit our physical store.
  • Approval of Return: Once your return request is received, we will send you an email to notify you of the approval or rejection of your return.
  • Shipping the Return: Upon approval, you will receive a prepaid shipping label. The item must be shipped back to us within 7 days of receiving the label.
  • Refunds: Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Exchanges

We offer free exchanges for any items that are defective or damaged upon arrival. If you need to exchange for a different size or color, please return the original item for a refund and place a new order.

Exceptions

  • Sale Items: Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
  • Gift Returns: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.


For any questions or concerns regarding your return, please contact our customer support team here.